ZENITH 2010
Improve Your Relationships Through Emotional Intelligence

Do you know how to control your negative emotions when speaking? Can you manage your bad mood in conflict situations or when verbally attacked? If your answer is no, don’t worry—you can learn to communicate in an emotionally intelligent way. Thanks to the rigor, clarity, and practical examples in Don’t Tell Anyone…, you will learn to:

Avoid EXCUSES and communicate effectively in challenging situations.

Give and receive CRITICISM without anyone feeling offended.

Listen effectively and achieve EMPATHY.

PRAISE AND THANK properly to motivate others without resorting to flattery.

Deliver NEGATIVE MESSAGES without making others feel rejected.

DISAGREE assertively without being unpleasant.