Obelisco 2015

This book will help you face conflictive situations in any area of life and regain your freedom, dignity, and emotional independence.

How many times have you encountered difficult people around you, capable of getting you into trouble? They could be your bosses, friends, neighbors, family members, coworkers, acquaintances, strangers—and even your own partner!

If you feel paralyzed, annoyed, uncomfortable, or humiliated by these toxic people who—intentionally or unconsciously—create complicated situations of all kinds, anywhere, this engaging and well-researched book is now available to help you know what to say, what to do, and what to think in specific moments.

Francisco Gavilán, author of the bestsellers Toda esa gente insoportable and, more recently, No se lo digas a nadie…, returns with a new book about personal relationships, their conflicts, and tactics to resolve them without making enemies.

Qué decir cuando no se sabe qué decir is both a gift and an opportunity to get the most out of human relationships. Use the right phrases and tactics in each situation offered in this book to free yourself from the anxiety and frustration caused by difficult people.

“The book struck me as very insightful, useful, and interesting.” — Vicente Verdú, sociologist