Authors
DON'T TELL ANYBODY... THIS WAY
ZENITH
2010
          Improve your relationships through emotional intelligence
 
When you are talking to somebody, do you know how to control your negative emotions? Can you dominate your bad mood in difficult situations or when you are verbally attacked? If your answers are negative, don’t lose faith: it is possible to learn how to speak in an emotionally correct way. Thanks to precision, pleasantness, and  practical examples that this book contains, you will learn:
 
·          To do and to receive critics without offending or being offended
·          To listen in an effective way and to get empathy
·          To praise and to thank in the right way to motivate others avoiding flattery
·          To deny without people feeling rejected
·          To be assertive and to disagree without being unkind
·          To avoid excuses and to communicate effectivelly

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